Terms of service

Terms of Service

Last Updated: November 2025

Welcome to pinly.

These Terms of Service ("Terms") govern your access to and use of the pinly website, including all products, services, content, and features made available through our online store.

The website is owned and operated by GREEN INNOVATION SOLUTIONS COMPANY LTD ("we", "our", "us", or "pinly").

By visiting our website, creating an account, placing an order, or otherwise using any part of our services, you agree to comply with these Terms of Service. If you do not agree with these Terms, please discontinue use of the website.

These Terms are intended to provide transparency regarding your rights and responsibilities while helping us maintain a secure, fair, and reliable shopping experience for every customer.

1. Company Information

Business Name
pinly

Legal Entity
GREEN INNOVATION SOLUTIONS COMPANY LTD

Company Registration Number
13143754

Registered Office

Unit 5, Sanford House
Skipper Way
Little Paxton
St. Neots
England
PE19 6LT

Telephone

+44 7830 775233

These Terms apply to every visitor, customer, and user of this website.

2. Acceptance of These Terms

By using this website, you confirm that:

You are legally capable of entering into a binding agreement.
All information you provide is accurate and complete.
You will use the website only for lawful purposes.
You will not attempt to misuse, interfere with, or compromise the operation or security of the website.

If you are purchasing on behalf of a business or organisation, you confirm that you have authority to bind that organisation to these Terms.

3. Changes to These Terms

We may update these Terms from time to time to reflect operational improvements, legal requirements, regulatory changes, or updates to our services.

Any revised version becomes effective immediately upon publication on this website unless otherwise stated.

We recommend reviewing these Terms periodically to remain informed of any updates.

4. Website Availability

We aim to keep our website available and operating efficiently.

However, access may occasionally be interrupted due to:

scheduled maintenance
software updates
technical issues
internet service interruptions
security measures
circumstances beyond our reasonable control

While we make reasonable efforts to maintain uninterrupted access, we cannot guarantee that the website will always be available.

5. Account Registration

Some features may require creating a customer account.

When registering an account, you agree to:

provide accurate information;
keep your login credentials confidential;
update your information if it changes;
notify us immediately if you suspect unauthorized access.

You are responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

6. Product Information

We work hard to ensure that product information is presented as accurately as possible.

This includes:

product descriptions;
technical specifications;
compatibility information;
pricing;
product images;
stock availability.

Although we regularly review our listings, occasional errors or omissions may occur.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

Product photographs are intended to represent the item as accurately as possible. However, colours and appearance may vary depending on your monitor, mobile device, or display settings.

7. Product Availability

All products are offered subject to availability.

Although our inventory is updated regularly, stock levels may occasionally change before an order is processed.

If an item becomes unavailable after an order has been placed, we will contact you promptly to discuss the available options, which may include:

waiting for restocking;
selecting an alternative product;
partial fulfilment (where appropriate); or
a full refund for the unavailable item.

8. Pricing

All prices displayed on pinly are shown in the applicable currency selected on the website or presented during checkout.

Prices may change without prior notice.

If a genuine pricing error occurs before your order has been accepted, we reserve the right to cancel the order and provide a full refund where payment has already been received.

We do not intentionally advertise misleading prices or unavailable offers.

Applicable taxes, where required, will be displayed during checkout in accordance with local regulations.

9. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

After checkout you will receive an acknowledgement confirming that your order has been received.

This acknowledgement does not constitute acceptance of the order.

Acceptance occurs only after your order has been reviewed, payment has been authorised, and your order has entered processing.

In certain situations we may decline or cancel an order, including but not limited to:

suspected fraudulent activity;
payment verification issues;
incorrect pricing;
product availability issues;
legal or regulatory restrictions;
circumstances beyond our reasonable control.

If payment has already been collected for a cancelled order, a full refund will be issued using the original payment method.

10. Payment

All payments made through pinly are processed using secure payment technology provided by Shopify and its authorised payment partners.

We accept the payment methods displayed during checkout. The availability of specific payment methods may vary depending on your location, currency, or device.

For your security, pinly does not store your complete debit or credit card information on its own servers.

Every transaction is encrypted using industry-standard security protocols designed to protect your personal and financial information during transmission.

Should a payment fail, be declined, or require additional verification, your order may be delayed until successful authorisation has been completed.

We reserve the right to refuse transactions that appear to involve fraudulent activity, unauthorised use of payment methods, or violations of applicable laws.

11. Order Confirmation

After successfully placing an order, you will receive an email acknowledging that your order has been received.

This confirmation serves only as confirmation that we have received your request to purchase.

It does not represent legal acceptance of your order.

Your order will only be accepted once payment has been verified and the order enters our fulfilment process.

Should we be unable to fulfil your order for any reason, we will contact you promptly and issue any applicable refund using the original payment method.

12. Order Processing

Orders are generally processed during normal business days.

Processing normally begins once payment has been successfully authorised.

Although we make every reasonable effort to process orders promptly, processing times may occasionally vary during periods of unusually high demand, public holidays, system maintenance, or circumstances outside our reasonable control.

Customers will receive shipping confirmation once an order has been dispatched.

13. Shipping & Delivery

We aim to deliver orders as efficiently as possible while maintaining reliable service standards.

The estimated delivery time for most orders is:

5–7 business days

Delivery estimates begin after an order has been processed and dispatched.

Please note that delivery estimates are provided for guidance only and should not be interpreted as guaranteed delivery dates.

Delivery times may occasionally be affected by factors including:

customs inspections;
weather conditions;
transportation disruptions;
public holidays;
carrier operational delays;
security inspections;
events outside our reasonable control.

Complete shipping information is available in our Shipping Policy.

14. Delivery Address

Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.

This includes:

recipient name;
delivery address;
postcode;
country;
telephone number where required.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or returned shipments.

Where an order is returned due to incorrect customer information, additional shipping charges may apply before reshipment.

15. Tracking Information

Where available, tracking information will be sent by email after dispatch.

Tracking availability depends on the shipping carrier and destination country.

Customers are encouraged to monitor their shipment using the information provided and contact us if assistance is required.

16. Customs Duties & Import Charges

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are outside our control.

Unless expressly stated otherwise during checkout, such charges are the responsibility of the customer.

Customers are encouraged to familiarise themselves with local import regulations before placing an order.

17. Delivery Delays

While we always strive to meet estimated delivery times, unexpected delays may occasionally occur.

Examples include:

severe weather;
customs inspections;
transportation interruptions;
carrier operational issues;
public emergencies;
industrial action;
force majeure events.

Where delays occur, we will make reasonable efforts to keep customers informed whenever updated information is available.

18. Risk of Loss

Responsibility for the goods transfers to the customer once the order has been delivered to the delivery address supplied during checkout.

Customers should inspect delivered items as soon as reasonably possible.

If an item appears damaged during transport or if the package arrives opened or tampered with, customers should contact our customer support team promptly and, where possible, retain all original packaging.

19. Returns

Customers may request a return within 30 days of receiving their order, provided the returned product satisfies the conditions outlined in our Refund Policy.

Returned items should generally be:

unused;
in their original condition;
returned with original packaging where reasonably possible.

Certain products may not qualify for return due to hygiene, customisation, safety, or other legal restrictions.

Further details are available within our Refund Policy.

20. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

Cancellation requests can normally be accommodated only before the order enters the fulfilment or dispatch process.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may instead request a return in accordance with our Refund Policy.

We reserve the right to cancel any order where necessary, including circumstances involving pricing errors, payment verification issues, suspected fraud, stock availability, or legal compliance requirements.

Where an order is cancelled by us before dispatch, any payment received will be refunded to the original payment method.

21. Product Warranty and Manufacturer Support

Unless otherwise stated on the product page, products sold through pinly are covered by the manufacturer's warranty where applicable.

Warranty coverage, duration, and conditions vary depending on the manufacturer and product category. Customers should refer to the documentation supplied with the product or contact our support team for further information regarding warranty eligibility.

The manufacturer's warranty does not cover damage resulting from:

Accidental damage
Improper installation
Misuse or abuse
Unauthorized repairs or modifications
Normal wear and tear
Failure to follow the manufacturer's instructions

Nothing in this section affects your statutory consumer rights under applicable law.

22. Customer Responsibilities

Customers are responsible for ensuring that all information submitted during the ordering process is complete and accurate.

By placing an order, you agree to:

Provide accurate billing and shipping information.
Use a valid payment method that you are authorized to use.
Review your order carefully before completing checkout.
Comply with all applicable laws relating to your purchase and use of the products.

Failure to provide accurate information may result in delays, additional shipping charges, or cancellation of the order where necessary.

23. Intellectual Property

All content available on the pinly website, including but not limited to text, graphics, logos, icons, photographs, product descriptions, website design, software, and branding, is owned by or licensed to GREEN INNOVATION SOLUTIONS COMPANY LTD unless otherwise stated.

No part of this website may be copied, reproduced, distributed, modified, published, transmitted, or commercially exploited without our prior written permission.

Any unauthorized use of our intellectual property may result in legal action.

24. Website Accuracy

We strive to ensure that all information published on our website is accurate and up to date.

However, despite our best efforts, occasional typographical errors, pricing inaccuracies, product specification errors, or availability discrepancies may occur.

We reserve the right to correct such errors at any time without prior notice, including after an order has been placed where required by law.

25. Acceptable Use

You agree not to use this website in any manner that may:

Violate applicable laws or regulations.
Attempt unauthorized access to our systems.
Interfere with website security.
Distribute malicious software or harmful code.
Use automated software to scrape website content without permission.
Infringe upon our intellectual property rights.

We reserve the right to suspend or restrict access where misuse is identified.

26. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services, including payment providers, analytics providers, delivery partners, and customer support platforms.

These third-party services operate under their own terms and privacy policies. We are not responsible for the content, security, or privacy practices of third-party websites or services.

27. Limitation of Liability

To the fullest extent permitted by applicable law, GREEN INNOVATION SOLUTIONS COMPANY LTD shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or the purchase of products through pinly.

This includes, but is not limited to:

Loss of profits.
Loss of business opportunities.
Loss of data.
Business interruption.
Indirect financial losses.

Nothing within these Terms excludes liability where exclusion is prohibited under applicable consumer protection legislation.

28. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations where such delays result from events beyond our reasonable control.

Examples include:

Natural disasters.
Floods or fires.
Government restrictions.
War or civil unrest.
Pandemics.
Carrier disruptions.
Power failures.
Cybersecurity incidents.
Industrial disputes.

Where possible, we will make reasonable efforts to minimise disruption and keep customers informed.

29. Consumer Rights

Nothing within these Terms limits or excludes any statutory rights available to consumers under the laws of England and Wales or other applicable consumer protection legislation.

Where mandatory legal rights apply, those rights will always prevail over any conflicting provision contained within these Terms.

30. Privacy and Data Protection

Your privacy is important to us. We are committed to handling your personal information responsibly, securely, and in accordance with applicable data protection laws.

When you visit our website, create an account, place an order, or communicate with our customer support team, certain personal information may be collected in order to provide our services efficiently.

Information relating to the collection, storage, processing, and protection of your personal data is explained in detail within our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described within our Privacy Policy.

31. Electronic Communications

By using our website or contacting us electronically, you agree to receive communications from pinly by email or through other electronic methods where appropriate.

These communications may include order confirmations, shipping notifications, customer service responses, security notices, legal updates, and other information relating to your purchases or your use of our website.

Electronic communications satisfy any legal requirement that such communications be made in writing where permitted by applicable law.

32. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

The invalidity of one provision shall not affect the validity or enforceability of the remaining sections of these Terms.

33. No Waiver

Any failure or delay by pinly to enforce any provision of these Terms shall not be considered a waiver of our rights.

Any waiver of rights shall only be effective if made expressly in writing by an authorised representative of GREEN INNOVATION SOLUTIONS COMPANY LTD.

34. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and pinly regarding your use of our website and the purchase of products.

They replace any previous understandings, communications, or agreements relating to the same subject matter.

35. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms, your use of the website, or purchases made through pinly shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws provide otherwise.

36. Changes to These Terms

We may update or revise these Terms of Service from time to time in order to reflect changes in our business operations, legal obligations, technology, or customer services.

Any updates will be published on this page together with the revised "Last Updated" date.

Your continued use of the website after any changes have been published constitutes acceptance of the updated Terms.

37. Related Policies

For additional information regarding your use of our website, please review the following policies:

38. Contact Information

If you have any questions regarding these Terms of Service, your order, or any aspect of our services, our customer support team will be happy to assist you.

pinly

Operated by:
GREEN INNOVATION SOLUTIONS COMPANY LTD

Company Number:
13143754

Registered Office:
Unit 5, Sanford House
Skipper Way
Little Paxton
St. Neots
England
PE19 6LT

Telephone:
+44 7830 775233

Thank you for choosing pinly.

We appreciate your trust and are committed to providing a secure, transparent, and reliable shopping experience for every customer.

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