At pinly, we believe that online shopping should be simple, secure, and enjoyable. Our goal is to provide customers with a reliable shopping experience built around quality products, transparent service, and dedicated support.

From browsing our collections to receiving your order, we focus on making every step of your shopping journey clear and convenient.

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A Trusted Shopping Experience

Choosing where to shop online is an important decision. At pinly, we are committed to providing a professional and customer-focused experience from the moment you visit our website.

We believe trust is built through transparency, reliable communication, and delivering on our promises.

Our commitment includes:

• Clear product information to help you make informed purchasing decisions.
• Transparent policies covering shipping, returns, and customer support.
• Secure payment processing through trusted payment technology.
• Responsive customer assistance throughout your order journey.
• A commitment to continuously improving our services.

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Quality Products Selected With Care

At pinly, we carefully select products that provide value, functionality, and convenience for our customers.

We aim to offer products that combine practical design, modern features, and everyday usefulness.

Every product listed on our website is presented with detailed information to help customers understand its features and benefits before making a purchase.

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Secure Shopping

Your security is one of our highest priorities.

When shopping with pinly, your personal and payment information is handled through secure systems designed to protect your information during the checkout process.

We use trusted payment infrastructure provided through Shopify and authorised payment providers to help ensure a safe and reliable checkout experience.

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Safe and Simple Checkout

Our checkout process is designed to be straightforward and easy to use.

Customers can securely complete their purchases using the available payment options displayed during checkout.

Payment details are processed securely and are not stored directly by pinly.

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Transparent Delivery Information

We believe customers should always know what to expect after placing an order.

Our estimated delivery timeframe is:

5–7 Business Days

After dispatch, customers receive available delivery information and tracking details where applicable.

For complete delivery information, please review our Shipping Policy .

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Customer Support You Can Rely On

Our relationship with customers does not end after checkout.

Our support team is available to assist with questions regarding products, orders, delivery, returns, and general enquiries.

We aim to provide helpful and professional support throughout your shopping experience.

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Easy Returns and Customer Protection

We want our customers to shop with confidence.

If you are not completely satisfied with your purchase, eligible items may be returned within:

30 Days

For full details regarding returns and refunds, please review our Refund Policy .

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Our Commitment To You

At pinly, our mission is to create a shopping experience based on:

• Trust and transparency.
• Secure transactions.
• Reliable customer service.
• Clear communication.
• Customer satisfaction.

We continuously work to improve our services and provide a shopping experience that customers can feel confident returning to.

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Shop With Confidence

Thank you for choosing pinly.

We appreciate the opportunity to serve you and remain committed to providing a secure, reliable, and enjoyable online shopping experience.

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Business Information

pinly

Operated by:
GREEN INNOVATION SOLUTIONS COMPANY LTD

Company Number:
13143754

Registered Address:
Unit 5, Sanford House
Skipper Way
Little Paxton
St. Neots
England
PE19 6LT

Telephone:
+44 7830 775233